I have NEVER been treated as poorly as here. Heed my warning, DO NOT GO HERE! I had my first appointment here and was using a deal that I got on Living Social ($35 for $278 to Spend Toward an Eye Exam + Glasses. I got the hard sale and the inflated prices, but i went ahead and ordered my glasses and paid the difference of $338. I called back the next day to add Transitions to my lenses, told that is wouldn't be a problem. Well, I got a call a week and a half later telling me that they were in. Great, I'll drive a half an hour to have them open up the case and tell me the lens is cracked. They claimed they were fine when they were checked upon arrival. (DOUBTFUL!) So I said i didn't want to replace the lens if these glasses were so delicate they couldn't even sit in their case without breaking. I said the only way I would take this pair of glasses, even with a supposedly new lens was if i could get a warranty in writing. No dice! I was told to trust him and his word would be honored. YEAH RIGHT! The other option I was told i could pick out a new frame and they would make new lenses. I went outside for 5 minutes to confer on what i wanted to do. When I returned with my decision to just get a whole new frame and all, I was told that they weren't going to do that for me. Telling me that i had to accept what they were willing to offer cuz they weren't going to spend any more money on this! EXCUSE ME! I paid for a proper pair of NEW glasses and you are telling me I am not getting that? I started telling him (Ken, the owner) that i was not going to accept a sub standard repair or a pair of glasses that broke while sitting in a box. his reply to that was astounding! This man started YELLING as me as if I was a grammar school child. His exact words were "YOU ARE GONNA SHUT UP AND LISTEN TO ME" My response was standing up telling him i was CALLING THE POLICE, walking out the door and calling my partner in disbelief of what was happening. After a few moments this "business person" came outside throwing a check and a copy of my prescription at me and screaming that I could "JUST GO NOW".
BAD REVIEWS ARE POSTED FOR A REASON!
Believe what you read.
Thankfully the check cashed out just fine and living social refunded my money.
Some individuals should just close their businesses if they hate working that much. Dont waste your time or your money. The customer is NEVER treated this way