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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • DO NOT USE THIS COMPANY! We called Protect Your Home in December of 2014 to have a security system installed in our new home. The home already had a pre-wired system. The installer came out and I instructed him to use ALL of the pre-wired system and only add (1) wireless sensor to a new patio door we installed that was previously a window that did not open and had no sensor. He spent an entire day and in the end had ripped apart my panel, cut the wires to all of the motion sensors and key pads pushing the wires into the drywall and hooked up not (1) as instructed but (6) wireless sensors and wireless keypads. He said he could not find the wires to multiple windows and doors in my panel. He actually left my panel in such bad shape it was considered a fire hazard as noted by SafeGaurd Security who came out and fixed everything (see attached image). I asked the installer to leave and send out a new installer to do it correctly. He had me sign something on an iPad and left. My wife noticed that they DOUBLE CHARGED us for the install on our debit acct. I did not hear from them the next day so I went through the paperwork in the folder and filled out the cancellation form and faxed it in. After numerous calls they then told me they never recieved it and we were told to fax in OUR fax confirmation sheet. My wife did and still no response. I called again and they said they never received that either. I called ADT corporate and filed a formal complaint against PYH. After months of trying to get our refund and being told we would and they would come get their equipment, it still has not happened. It is NOW JUNE 26th, 2015 AND I AM ON THE PHONE AGAIN WITH CUSTOMER CARE AND LOYALTY DEPT. I have had enough! I am posting this review to every review site I can find and following this up with a complaint to the BBB, Arizona Attorney General, and Federal Trade Commission. I am then taking all of my documentation down to Maricopa County Superior Court and filing a lawsuit against Protect Your Home for damages including documented damages to our home verified by SafeGuard Security also documented with photos. I have given them over six months to refund our money and pick up their equipment. Game on now!
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