called the day before and stated to have someone pick up a package at 8:00 a.m., well it's 8:28 and nobody came had to call, lady on other end began blaming me that nobody specified it was to be picked up at 8:00 am. and continued her stance on the matter.
I am seriously thinking of using another service. The fact that she didn't apologize but instead pinpointed back to me is unprofessional, and untrue.