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  • Horrible Service, Horrible Experience! Today, my daughter and I went to Martinee for pedicures. No one greeted us at the front counter, they talked to us from where they were seated doing pedicures. There were no available techs (only 3 working, that I could see), but we were assured someone would be right with us. We arrived at 3:20, at 4:00 we were still patiently waiting. Finally, a male came up and said, "we will be with you" I questioned the prolonged wait when there were two available chairs. Instead of waiting out front we could have sat in the massage chairs & soaked our feet. The male told me chairs were being used by the customer with two small kids (infant & approximately 3 year-old) and he couldn't ask her for the chairs. I told him, " we are paying customers & it's the not rude to inform the customer the chairs were needed." At this point, another lady & daughter came in (during our conversation) for nails. They spoke to the male, looked around, then asked me was I waiting for nails. I told her "No, I'm waiting on a pedicure, I was venting with the male about the available seats." The lady & her daughter waited a couple of minutes and said, "we will just come back." The male walked back up and said, "you made me lose customers.." I told him he had no idea what he was talking about, they didn't want to sit and wait, they left. The male was very rude, speaking very poor English continually making unfounded accusations about a conversation he was not there for. He walked away and came back after they decided to leave. I told him I was leaving because he was rude, unprofessional, and I didn't appreciate this accusations. He told me, I don't care, go, leave " as he waved his arm telling me & my daughter to leave. I wish I had read the reviews before going to Martinee, it would have save me the time and the ordeal of dealing with this inept establishment. I haven't embellished the situation, everything I wrote is the truth. I am writing to let others know there are other spas that provide quality service. In fact, we left and went to Prestige Nails and had a wonderful experience. In fact, we decided to do pedicures and gel nails. It was a happy $100 spent! We tipped our Techs for the excellent professional service, we will be going back to Prestige Nails on Powers & Ray.
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