My in-laws bought flowers from this company for me for Mother's Day for delivery. They called me on the day they were supposed to deliver them and asked if I could pick them up because they weren't able to drive on base. At first I was willing to pick them up, but my in-laws told me they had informed them before purchasing the flowers and delivery that it was going to a military base, and Gaia didn't have a problem with the delivery. So I called back and told them they could call me when they deliver and I can meet them at the front gate. So I finally received my flowers the next day. I called my in-laws in NY to thank them and they asked if I received the balloon too, I said no. So my mother in-law called the company to try and get a credit and they told her they would go back to deliver it, she said no it's fine, I would just like my credit. So to sum up, this company basically tried to pocket the delivery cost & balloon cost. The 2nd star is for the beautiful flowers. Thanks.