I had a 1:30 appt today at this branch to have my name changed. I understand that I arrived at 1:38 and was late, but I didn't expect to be ignored.
I rarely go inside banks and didn't know where or how to sign in so I just sat down in the waiting area. After a few minutes of just sitting there it was clear no one was going to ask if I needed help so I went up to a bank teller and asked how I go about getting my name changed. She told me I needed to see a Relationship Manager. I told her that I had an appt but arrived late. She stated that it could take 45 mins to an hour to be seen and asked if I wanted to reschedule for 4pm that day. I told her that I would just rather wait it out and went back to sit down.
The couple next to my husband and I stood up and asked a Relationship Manager who happened to be walking by how long it was going to take because he had someplace he needed to be. The RM took them right away and never bothered asking what we were there for or if we had been helped. While they were walking to the RM's desk, a couple walked through the entrance and were greeted right away and asked how they could be helped. We were totally ignored! After that we'd had enough! Never stepping foot back into that branch ever!