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  • We purchased our home with a pretty well loved outdoor kitchen. 2 of 4 burners on the grill didn't work and in order to figure out the 'why' we decided to have it cleaned and repaired if needed. I called Back 2 New, and promptly received a return call to schedule. Fred arrived on time, slightly earlier than anticipated in fact. Fred looked over the grill and identified the issue. The cost of cleaning, plus parts, and factoring in the wear and tear of the previous owner the cost to fix was almost as much as replacement. Fred provided both options without judgement of one or the other being better for him, but for us. We chose to replace. Fred had another appointment clear on the opposite side of town and also had to pick up the new grill. He returned 4 hours later and installed the new grill same day! Fred definitely exceed expectations despite not actually cleaning the grill, which we knew was a possibility going into the appointment. He was prompt, friendly and polite, and knowledgeable. We'll definitely have Fred back for routine cleanings. And I would feel comfortable recommending him.
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