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  • I eat at different Robertos around the Las Vegas valley and this by far was the WORSE service I have ever had st any of the taco shops in Vegas. I order the same thing every time; carne asada burrito minus the guacamole and add sour cream. They charge an additional $1.50 for the sour cream which shouldn't be a change when you are subbing it for guacamole but ok that's fine. I open my first burrito and no sour cream, I take it back to the counter and ask for sour cream. She ask for my burrito and she returns it to me not folded and no flooded with sour cream. I can't even take a bite with liquid pouring out all over my plate and drenching my hands. I try to fold it back together again and now the burrito is soaking wet. I bring the burrito back to the counter and she offers to make another one which is great. They make it immediately and serve it back to me. I take two bites and realize there is no sour cream on the burrito. Another team member steps in and I figure things will get better now, nope she says I already got enough sour cream on my previous burrito. Really??? I ask for a side of sour cream and she wants to charge me again for another side of sour cream. I try to explain to the new team member that I have already paid for a side of sour cream, she finally decided to just give me half a cup of the completely liquid sour cream. What a joke
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