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| - I just finished 2 months of 2x daily puppy visits with Hogtown Dogtown, and have moved on to another walker after dissatisfaction with the service. My puppy was being crate trained and needed to be crated after every visit, and the visits were basically to let him out to be relieved and get some exercise and water through the day.
First, the pros:
- prices are very competitive: I was paying $12 per half hour puppy visit, whereas other similar businesses charge over $20 per visit for the same thing
- the walker assigned to my puppy, Alfonso, was great with him, and clearly cared a lot for him, even texting me pictures when he was sick with worms once
The cons:
- twice in 2 months I came home to the puppy being free, and an additional time I was told the puppy was free during the day between visits
- horrible customer service; instead of apologizing for the mistakes (not latching the crate securely), the owner John constantly deflected, blaming the puppy for escaping (impossible considering the type of crate being used), when a simple 'sorry' would have done wonders
- they simply didn't respect specific requests; my puppy came down with canine cough and I instructed the walker not to bring him to the off leash park so he wouldn't infect others- they kept bringing him nevertheless
- on days where my puppy would spend all day at 'daycare' with John due to the walker being unavailable (which was once a week), he would come back stinking of cigarette smoke
Even though the price was great, I couldn't justify spending $450 a month on a service I felt didn't have good enough customer service and didn't respect me as a customer.
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