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| - Five starts is supposed to be a great rating. If I could rate Living Spaces with a negative 5 I would.
We ordered a reclinable couch and reclinable chair, of which we actually like. However, after having the couch for about two weeks the power box went out. We called the company, they sent two people out to make sure of the problem. We already knew it was the power box because we were able to take the power box off of the chair and try it on the couch. They said they would order a new one and it would take 6-8 weeks. They have the model number and the serial number. They also said they would call us with more information. After 8 weeks with no call, my husband called to inquire. The part is still on order. Here we are 12 weeks later with no part, call again, they said they would call back with some information. A bit of time later, they called back asking if my husband would be home for a delivery the next day with a 4 hour buffer of time. The next day, after they arrived an hour late from their latest estimate, they handed a red bag with a power box in it. My husband noticed it seemed to be a smaller box then the one it was to replaced. The gentleman waited while my husband got the broken power box. Yep, it's the wrong part. So here were are 12 weeks after the first house visit, with the wrong part. Really, they had the model and serial number. Now my husband called two days later to get the answer, the part is on order. Other than the fact that the part came with the couch and we spent a hefty price on the couch, we should have just ordered it from Amazon, it would have been a hell of a lot faster. But on principal we are making Living Spaces replace the part that came with the couch. This SUCKS!
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