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  • Bad customer service is a sure fire way to kill the mood. I've said it before, customer service is a 100% controllable factor and unfortunately for 15 North, they failed me in that area. My husband and I arrived a little after 9:30pm. Their door said they close at 10pm. However, if the servers are going to be rushed, then they should close 30 minutes earlier. I asked for specials for the evening and whoever sat us wasn't sure and said she would get back with me. I never saw her again. The most uncomfortable part of our dining experience was the service we received from our server; she was not friendly. If she checked on us it was in passing and when I was trying to find her to get my bill, it looked like she got on her cell phone and walked the other way. Once she gave us the bill, she said thanks, but in the middle of the thanks she was walking away and all we saw was the back of her head. Quite shocked especially because it was not even busy. The part that was enjoyable was the food. In addition, the person who brought the food to our table (not our server) was nice. The decor was good. I can overlook a lot of things, but when I go out to a restaurant for a relaxing evening, getting poor service is the worst. I think it didn't help that their uniforms are a black top and jeans...there was one point when I wasn't sure if I asked someone for help if I would be asking a server or another patron. For the price per entree, you should be guaranteed to receive a great experience.
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