I'm adding an extra star for the follow up comment from the owner. Please understand that the quality of care I received from the doctors was more than satisfactory. And I would like to reiterate that the staff is warm and friendly. And yes, they did go over the expenses with me prior to the visit and called to ask how I would like to proceed when my cat needed more work than expected, however, I still feel that the cost was a bit excessive. Let's face it, to many of us, our pets are a part of the family and to not be able to afford them care that they need can be upsetting. They do offer a payment plan so that is a possible option as well. My review is 3 fold. The doctor's care and follow up is excellent, the grooming meh not so much, and the pricing could maybe be reevaluated. Hopefully, as their business and clientele grow some of the kinks will work themselves out. I wish Norterra Animal Hospital nothing but good luck!