I called Jeremy Mueller's office today to request a quote on home, auto & umbrella coverage. The conversation with the person answering the phone was difficult because she concluded that since I'm currently insured by MetLife, I must be shopping for life insurance. After repeating the coverages I need, I was told that somebody would be getting back to me in a few minutes. Now more than 5 hours have passed and I've received no call. Time's up.
Update: The owner of the agency contacted me and explained that there was a new employee involved and that things just didn't work the way they should have. I appreciated his call and accepted his apology. No hard feelings. It's clear that his desire is to do the best job he can for his clients.