Most of the dealers there are aholes but you'll run into a few that are alright and one or two that are pretty cool. But it's a casino not a church so maybe i have unrealistic expectations. I do however think that this casino accommadates to the novice players since the tables will let you ask other players how to play and the dealers will give you advice. I don't know if other casinos allow that. But Pittsburgh is a hometown city so it is not as serious as vegas or other places I'm thinking. Never been but may be a good thing.