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| - Carrabba's has been a common casual dining spot for my mother and I since I was young. We have been going to the chain restaurant for almost nine years now, and about seven years at this location which is six miles away from where we live. However, we have always enjoyed the food and service enough to continuously return. In particular, there is a host - an Asian gentleman with glasses - who has consistently welcomed us and provided impeccable service.
This was the first time my mother and I had arrived a little after three o'clock in the afternoon for a late lunch, we usually either come in during the early lunch or dinner hour. The host that usually greets us (mentioned above) was occupied, but we noticed there was a change in a handful of waitresses. We were served by Brianna (on the receipt: Brianna P) who was quite friendly but displayed the worst service that I have ever experienced at Carrabba's and maybe at any restaurant, ever.
Of course, realizing that there were new servers my mother and I attempted to be patient but found that the poor service only continued to escalate our frustration. We ordered calamari as an appetizer, the soup and salad combo, along with the prosciutto wrapped pork tenderloins. The food was delicious, and we had absolutely no complaints about the food. Though, we found the fact that we were served our salads before the appetizer was already strange (typically, the appetizer comes first). Not a big deal though, until the dirty dishes began piling up on our table. Brianna had crossed multiple times and I realized that she also had not picked up any of the dishes on the OTHER tables. There were empty glasses, dirty plates, and left over utensils taking up room on all tables that she was serving. It was NOT busy at all in the restaurant.
After our food was all served, Brianna - while walking - had asked if we were doing okay while she was attempting to serve another table. Although we were entirely fine, I found that this was not the proper manners of a Carrabba's waiter, let alone ANY waiter. Brianna was at the table beside us, cleaning up the dirty plates after a party of about five or six had left. We had to shout "excuse me" multiple times before we caught her attention and managed to let her know that our water glasses were completely empty and had been the entire time she was wandering around the restaurant.
There was a bit of leftover food and we were looking to have it packed so we requested a box and the check. Brianna volunteered to pack the leftovers and I sincerely wish she hadn't since when she packed the food, she put it in the bag sideways. I have never been to a restaurant where the waiter would pack the food and put the container on its side where the food was not only laying along the opening, but also having the contents dripping onto the bag. It's entirely unappetizing, honestly.
The bill ended up totaling to $39.55 and we put down $50 and immediately handed our bill back, being asked if we wanted change for the leftover. I suppose there were no coins in the register and our server decided to round up, but she returned a ten dollar bill and a one dollar bill. Mind you, my mother and I have both work in the service industry and understand that MOST of us live off tips. But a ten dollar tip for a forty dollar bill, where the service was subpar? That is absolutely out of the question. At this point, my mother and I were absolutely speechless. And of course, she was nowhere to be found when we wanted to break the bill down.
Honestly, we should have left only the dollar she returned because this was the worst service we have ever experienced here at Carrabba's during all nine years that we have been coming here. I'm not sure if we will be coming back.
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