I stopped in to get 3 smoothies. There was one person waiting when I got to business. There was a sign on counter that said back in a few minutes. About 3 minutes later worker returned. He proceeded to take the first guys order, then my order and an order from a guy who came in behind me. As I sat there waiting a woman came in to get her to go order she had ordered online. The employee informed her he hadn't started the order yet. The guy in front of me received his cooked order, then the guy that had come in after me received his order about 10 minutes later. At this point it's been 25 minutes and I'm still waiting for 3 smoothies. When I finally received my smoothies after being skipped over it had been 35 minutes. I will say they were fantastic and food smelled delicious. After reading some of the reviews I believe the product is good, I think they just need to work on service a multitasking.