Duane was the sales person and manager I worked with to purchase a nice king mattress. He let us spend as much time as we needed and wanted and made no attempts to lead us to the most expensive in the store. We ordered the mattress and then changed our mind, he cancelled it before delivery on the telephone and never questioned our decision. Month later, ready to purchase, did so and once again dealt with Duane. He never treated us like a pain and helped us choose the perfect mattress without the high sales pitch. Mattress delivered as planned, even prior to delivery time. We are very pleased to find this level of customer service in the Phoenix area and the mattress is perfect too