Absolutely horrific customer service from an older blonde haired lady there on Thursday 3/2/17. She was a little snappy and snarky with a lady in front of me, then when it was my turn to drop off my shipping prepaid package she was an absolute jerk. Arguing with me about the box my package was in not being secure, etc. (It contained a hard backpack and was wrapped with 3M packaging tape very well on the outside). Hopefully she is the owner, because I'm not sure why anyone would keep her as an employee. Left and took my package to another FedEx location and they said it was fine, and it shipped.