The low rating is a result of a price that does not justify the quality and quantity of the eclairs purchased .
The quality of the product is excellent. They have a fairly decent range of flavors priced between $4.50-$5.50. I purchased a six pack with the flavors as :
Manajari Chocolate: A strong unique chocolate flavor that makes you want more
Japanese Matcha: It tastes very good with just the right amount of matcha flavour
Brazilian Coconut: Has well balanced coconut taste that is not strong. Picture a Bounty chocolate in an eclair.
Red Rasberry; Excellent rasberry flavor that makes its presence known .
Mango Passion Fruit: This eclair is a must try and the mango and passion fruit exist in harmony without overpowering each other
Cafe Arabica: A strong but not overpowering coffee eclair
Presentation: These well presented eclairs come in a well designed box, and are decorated intricately . I give Nugateau 10/10 in that category
If i had to redo my purchase I would have gone with the Monsieur Marnier and Persian Pistachio instead of the Brazilian Coconut and Japanese Matcha .
Flavours to Avoid: Maple Bacon, Tahitian Vanilla ,Salted Caramel. I do not recommend trying these flavours because they are classic and not unusual enough like their other flavors
I highly recommend that anyone try this place out, but only 'ONCE' because the quality of the product is fantastic and deserves it. Sadly the price of the product does not warrant repeat visit.
My advice to the managers is to cut down the price of the product , use a simple but effective pack .The fancy casing simply inflates the cost. of the eclairs keep the presentation simple A simple color will do . Like the casing, the excess focus on presentation inflates the cost making customers less likely to come for repeat purchases of 6 packs or one item purchases .
I will definitely return for repeat visits with my friends once there is a fairer price.