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| - I give the meal 1 star, because the meal was so-so, and I was hungry. They only get one star because the service and customer service was so poor.
My boyfriend and I stopped in to get a quick bite to eat. Their restaurant wasn't that crowded. For some odd reason, the man acting as host/busser/order-taker told us to order and pay him, then seat ourselves while the food was being prepared. Never been at a restaurant where you do that.
Then the waiting began. Everyone seemed to get served but us. And we had simple breakfast food orders. We heard other tables grumbling to the wait staff asking where was their food.
Finally our orders came over to us, served by a pleasant, young woman. She apologized for the wait. My food was still warm. My boyfriend's was not.
He mentioned it to the waitress, but she didn't offer to do anything until he had finally given up on getting a hot meal. He told her he didn't need a manager, just a replacement for his cold food. She explained she needed the manager to get approval of the refund. She tried to offer him other food items to make up for it. He said no. Too little, too late, in my opinion.
We left, and didn't leave a tip. This was the first time my bf never left a tip. Service was slow, and the waitresses seemed either inexperienced or unmotivated. Our waitress kept blaming the kitchen. I don't care. If the kitchen is having issues, you let the customers know so they can decide if they want to stay and deal with it and wait.
I will not be back, at least not to eat there.
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