Not a positive experience by any means. One aggravating problem is that you can never seem to contact the person you last dealt with, so a lot our frustration is compounded by that. A proposed $120.00 1 1/2 to 2 hour detail job turned into a 4 hour not much more than a car wash. The paint blemishes and even the most superficial marks that were supposed to disappear didn't. Worse was the carpeting. They were still obviously dirty albeit wet. Management on duty acknowledged the unsatisfactory condition and offered to work on it some more, but our time was limited by that point. Attempts to reach their corporate office to report our dissatisfaction were unsuccessful. Several messages left throughout the week were never returned. The following weekend, we decided to give them another chance. After the three hours we left it, we were again dissatisfied. We took the car directly home and took a wet vacuum to the carpeting and pulled up enough dirty water to wish it wasn't so far to drive just to show them the schlocky job they did; as if they would care given the attitudes they demonstrated. Buyer be advised: Satisfaction apparently not guaranteed, strict no refund policy, and not a lot of regard for your time. Just saying.