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  • If you have money to burn, call Morris Jenkins. The good: They have very prompt service. The bad: They Grossly overcharge. My water heater stopped working. MJ quickly sent over a tech who stated that it needed to be replaced, not fixed. Maybe true, maybe not. I took it at face value at the time. However, after reading other reviews, I should have questioned their opinion. I received the bill and was surprised to see that it wasn't itemized. Obviously, there is much more than the cost of the water heater that goes into the entirety of the job. But I figured that looking up the price of that hardware was a good start. The total cost of the installation was 580% of the cost of the hot water heater. Yes, it cost me nearly 6x the cost of the hardware to get this job done. I sent an email asking for an itemized breakdown. They called and stated that they do not give itemized bills. I can understand why not, as 50% of the bill would be itemized under the heading of "Ripoff". I asked for the price of the hot water heater and they would not even give me that. And they claimed that the prices that I was seeing online for the same heater were not accurate as they "must have been unauthorized by the manufacturer and likely refurbished without any sort of warranty". Ridiculous. There are numerous reputable sites selling the identical unit. Again, I don't expect MJ to match the price of an e-commerce site. But spinning me this line of BS is absurd. Short of the long: I will Never, EVER, do business with is company again.
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