the service here is pretty awful. i thought that maybe it was a one off thing so i came here again today and found the same story.... extremely long lines and incompetent baristas.
the store itself is a hot mess. the service bar is extremely dirty, the floor looks like it hasn't been mopped in ages, and there are various spills around the store that haven't been cleaned up. the employees look uninterested or half a sleep and even though there were 6 of them behind the counter today, only 2.5 really appeared to be working at all (and really really really really slowly). of the 2.5 working, the girl at the counter was less than friendly and gave me a blank stare when i asked for my drink (americano). she rung up the coffee and the yogurt i purchased with zombie like speed. eye contact was kept to a minimum because apparently she had an allotment today and couldn't waste any.
the two behind the bar were just... sigh. the guy working the espresso machines could only do one task at a time which meant that multitasking and getting drinks out was out of the question. he had to stop to steam 1 pitcher of milk then press one button to get some coffee... dude, i know there are two steam wands back there and why dont you have a supply of popular dairy already steamed? that crap goes quick! also, don't make drinks out of order... it pisses people off. when you pick a cup that was just placed there and ignore the 7 already sitting there, you make people want to jump over that counter and take over your job. girl on cold station... she looked extremely lost and couldn't find lids for over 7 minutes (that's why she's a .5 person). disaster.
i won't be going back to this store and giving them my money anytime soon. id rather drive over to mcclintock and guad. they have their act together.