I went to this Sephora to buy a few items with my daughter and niece. I purchased a BB cream and when I got home to open it, a sample bottle was in it. I immediately called and was able to get a new one shipped to me with a few samples included. I was very pleased with how fast they acted on the mistake. However, one bad thing was when we were there no one was actively going around and asking customers if they need assistance. They were kind of hanging around just socializing with each other. We had to ask two different staff members to help us.