| rev:text
| - the nitty gritty gets 1 star from a lifelong patron... because I can't give it zero tonight.
We were out for my fiance's 30th birthday.
I grew up going to the Gritty to celebrate and we bring relatives when they are in town on a birthday.
Tonight however was deplorable.
if we weren't going to see a movie afterwards we would have just left and gone elsewhere (may have been faster actually).
We were seated at the weird table upstairs that is in the center of the room and crushed up against the bar. All the boothes were full so that's understandable.
what is not understandable, is that we sat there for over 10 minutes with NO service at all.
no hellos, no be right with yous, no waters etc.
I went up to the bar and asked the 4 servers behind the counter if they knew who our server was as we had been waiting awhile.
they saw the table I pointed at and after some faltering, gave me the reason that our server just hasn't had time to get to us...
I said ok and sat back down.
about the minutes later our server Ellie comes up.
no apology.
she thanked us for our patience.
that really irritated me as we had been waiting for 15 minutes!
so I responded well we didn't really have a choice did we?
we had sat so long with menus we knew what we wanted.
I ordered water, and a double brat sandwich with fries. while my fiance ordered I realized that the single is on a pretzel roll, which I would rather than the doubles hoagie.
He ordered a burger and waffle fries, and an appetizer of cheese curds for us to split.
I apologized and said I would actually like to change my order to the single brat basket please.
ok fine.
Some boothes had cleared up so I requested we be moved there.
we were able to move, and I was very appreciative of the accommodation.
our "food arrived" very quickly, and I was almost ready to say wow!!! the speed makes up for this so far... but then we looked at our food.
my fiance's order was correct, but there was no appetizer.
my order was a double brat, with no side, or the raw onion I ordered.
when I explained this was wrong, she seemed very confused and when I explained what I ordered she told me she thought I meant a single....
the excuse doesn't make sense but ok.
unfortunately I realized that it was wrong while I started squeezing my ketchup on it.
she took my basket and walked away.
no apology.
my brat came back immediately!
but when it was set down in front of me, it was a single brat alone.
she asked if it was right and I explained that the brat was but I had a basket (?).
She told me that my fries were cooking and she wanted to get me my entree right away...
ok, that is good because I am starving and my fiance had finished his burger already ( I insisted he eat his BIRTHDAY meal hot..while I waited).
my basket of fries emerged with a basket of curds.
so I ate my side while my fiance picked at our curds.
I asked for our check and explained we were getting to a movie afterwards and just wanted to get it while we still had her at the table (she was seating a table of 11 people... who had no water for at least 10 minutes )...
she asked if she could interest us in mini sundaes to "make up for it" and we declined...
we took our nephew here for his birthday in september... and that isn't an apology, it's part of the birthday experience.
we declined.
she brought our check and explained she voided "that stuff off so our check is right".
pleasantly surprised, and impressed I expected perhaps the app to be free.
what she meant however, was that she deleted the mistakes she had made, so our bill was correct.
we checked our bill and she was nice enough to wait for our card because we were wanting to leave asap.
she ran the card and apologized.
and that was our major milestone birthday experience...
as someone who has waitresses for years, I understand the challenges of the job.
however shame on you for not having basic apologetic instincts to such crappy service.
and an even bigger shame on you to the servers behind that bar who all knew we had been waiting for so long, to not help out and bring us 2 glasses of water, simply because we weren't their table. that isn't even including the fact that they were unapologetic, as well as what appeared to be annoyance with me.
embarrassing for your business.
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