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| - I was really excited to go here for brunch on Sunday. Waited in line for all but 10 minutes. We were a party of four and our guests were having trouble parking. What with Tiff and the Blue Jays game going on. Cheap parking was next to impossible to find.
Once seated, our waiter, Ken came to place glasses and condiments + plates down on our table. He asked if there were any drinks he could take. No smile!
Smiles are a big asset in the hospitality and service industry. So I'm surprised he didn't at least smile to greet us.
I told him we were waiting on our 4th person to arrive and that we didn't want to place our order until they arrived. He understood and walked away to attend what seemed like, a rather large section to cover on his own.
Regardless, him and I made eye contact one time within the 20 minute waiting period for our 4th person yet he didn't come back once to ask us, "Are you certain there isn't anything I can bring you to start? ". That was a tad disgruntling. Proper service is checking in at least one more time within a 20 minute waiting period. In spite of me having told him we were waiting for our fourth person.
When our 4th person finally managed to find parking and get to our table. Our waiter came to place our order. While in the midst of processing the bill for the table next to ours. This did not look or seem professional at all! Finish processing the bill for your other customers and then come to serve us.
I ordered what I wanted. However, he told me they were out of the Turkey sausages. I had to change my order. wonderful (not)!
I ended up getting a spinach and cheddar omelet with an extra chewy bagel. I don't know if this bagel was old and stale or just over toasted. it had a nice flavour but it was awfully chewy.
The home fries looked rather burnt. I didn't even bother trying them.
The melon that they serve, sadly was not ripe at all. Their pineapple was okay. I also ordered the kale and mango smoothie. Tasty, but they don't carry soy milk, which makes my smoothie less enjoyable.
Overall.... the ambiance I would give a 5 out of 10. Fairly loud and tightly squeezed. The service 3 out of 10. Ken, it seemed like you don't like your job. Granted, not many people do... but at least don't let those feelings show in your work performance and to your customers. That's not cool. The food was pretty good: 6 out of 10. I wish they ordered enough turkey sausages for their weekend breakfast service! And that they carried soy milk. Return likelihood? : 4 to 6 out of 10.
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