This is the only place I have ever boarded my dog where she runs in when I drop her off, rather than trying to run out. I can't think of a better indicator of how good of a company they are than my dog being excited to go there. And I have boarded her at around 10 other places, so that alone is a huge compliment. I actually like this place so much that when we come to visit our kids in Vegas, we board our dogs there, instead of in LA. The tiered pricing offers something for everyone, we usually choose the second from the top so she gets all day play and there is no additional charge for picking up late.