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  • This store can be great or horrible depending on who is working, which is a shame considering how much the network has improved recently. Yesterday, I walked in to resolve an issue with my account and someone, somewhere said "hi." I answered and looked around to find the customer service rep. The only person that made eye contact with me was a slob, so I determined that was a customer. The woman leaning against the register counter, a pretty brunette in glasses, couldn't be bothered to look up from her white iPhone, deeply engrossed in text messaging. She gave me a curt and dismissive response to a simple question, not taking her attention from her text messaging for a moment. C'mon: this is a customer service job, and a front line representation of a company's brand. Put away the f-ing phone for a moment and do your f-ing job. Nobody is pretty enough to get away with this kind of gross incompetence. I've heard T-Mobile's customer service is lacking, but this is ridiculous. A box of doorknobs on a moving dolly would better serve the customers' needs than this brunette bespectacled bozo. The next day I came in and was helped by a very polite guy that addressed the same exact issue I had brought up to the pretty donut the day before. He had me out the door in less than 10 minutes. Seriously?
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