So let me start this review off by saying that Pizza M SHARES SPACE with a coffee shop. This can be a little disorienting for people walking in for the first time.
That out of the way, I love this place. Great location in the heart of downtown Urbana with tasty and fairly priced pizza. I eat their often and have tried all of their different pizzas and never had a bad experience. I never found the employees here inadequate. The negative reviews for this place make me curious as to what people are expecting. This is an extremely casual dining environment and I think expecting some sort of service similar to having someone wait on your table is silly. I've never had any trouble ordering a pizza or having it take too long. Granted, I always expect it to take at least 40 minutes since their literally making you a pizza from scratch. Yes you are expected to clear your own table, and maybe that's an issue for some, but it isn't for me. I've never noticed any sort of "holier than thou" attitude from either the employees or the patrons. Not sure where the hate is coming from, but this is a really great place to get some pizza and one of the best restaurants in the area.