Okay! So i came in at 3pm today to get a diagnosis and find out what's wrong with my car! My ac has no been working and hello it's Vegas !! It's mandatory lol! I wasn't greeted when i walked in. I also went to their other location yesterday. It was bigger but the girl there didn't greet me either but at least the AC worked there and the capacity for people were bigger. I like this place specifically because of jesse. From the moment i talked to him last week to today he has gave me perfect customer service. He is real. Honest. And straight to the point. He really has tried to help me out and i really really appreciate that. It's a hardship alone when something happens to your car especially unexpectedly. It's not cheap to fix my problem and i don't qualify for any type of financing so i feel pretty SOL right now. I sat in the cramped room with the ac that i never felt, for about 2-3 hours. Yesterday when i called i was placed on hold for over 5 mins and the woman never returned. I asked a simple question that required a yes or no answer and it took forever.
Really my 4 stars are for Jesse only.
I meant to post this review
( Thursday June 14th )