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| - So I'm going to start by saying that I'm giving this location a 2 star, prior to my most recent experience it would have gotten a 3 star, but I was so unimpressed by the service my colleagues and I received, while trying to eat a quick lunch, that it put a sour taste in my mouth.
First I'll begin by saying that I ordered my Thai usual, the BBQ pork and shrimp skewer vermicelli bowl with a spring roll. Two of my colleagues ordered a similar dish, another ordered the classic Pad Thai, and another (vegetarian) ordered a vegetable stir fry with steamed rice.
The moment we sat down we mentioned to our waitress that we were in a bit of a rush (pretty typical for lunch hour) and she said that wouldn't be a problem. For this reason we got our orders in quickly. And then we sat and waited, and waited and waited. Then one dish came out for one of my colleagues. Being polite my colleague said she would wait for the rest of us to get our meal. We continued to wait. Her meal had been sitting in front of her now (getting cold) while the rested of us continued to wait. We overheard another couple sitting adjacent to us complaining that they had not gotten their meal. We were pretty convinced that the meal they were talking about was sitting in front of my colleague. There was NO way that they could have made her meal that much quicker than the rest of ours when she ordered a vermicelli bowl like just like myself and another colleague of mine. Our absent waitress was no where to be found in order to question her about our meals.
Finally 3 more dishes came out. We were pleased to have our food, but now my colleague whose food came out 15 minutes earlier, was not happy that her meal was cold. She complained to the waitress and the waitress said she could have the chef make another, but that didn't help our situation because we were there for a QUICK lunch and we needed to be back to work in 15 minutes. My one colleague who had ordered the beef vermicelli ended up getting pork, which she politely ate, but was not impressed by this screw up.
Have I mentioned we're still waiting on one meal? Yes, the last and final meal (the veggie stir fry dish - took the longest!!!) finally came out. We immediately asked for take-out containers and said we needed our bill because we had to leave. Our waitress was prompt to get our take-out containers, but NO bill. We had to go. We figured we would just go to the front counter and ask for our bill. So up we got and headed to the front. We got to the front and our waitress came running behind us. We asked if there was any way any of the meals could be comped because of the long wait and wrong orders. The waitress apologized profusely and said to us that one of the grills was down and there was nothing she could have done about it. (Why she wouldn't have told us that right from the beginning when we said we were in a bit of a rush made no sense to us, we would have left and eaten someone else and spared ourselves this awful experience.) After a long drawn out conversation (which we didn't have time for) she gave each of us 10% off our meals and did not comp any meal.
We were very unimpressed by this experience, which was really disappointing, because this restaurant had become our go-to lunch place because of its proximity to our work. I have continued to get take-out dishes from there, but as a result of the poor service we received in the restaurant I will not likely be dining in any time soon.
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