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| - My son is 4 months old, so we've spent a fair amount of time the last few months at Camelback Pediatrics. Let me start by saying the doctors are wonderful - we have been to all four. All are thorough, knowledgeable, wonderful with children, and each have their own personalities and areas of interest. 5 stars based on doctors alone, and really that's the most important part and the only reason I have not left the practice. I also really appreciate that the office has separate sick, well, and infant waiting rooms. They have been switching over to electronic medical records, which are supposed to be accessible online at some point and will hopefully benefit patients/parents.
Unfortunately, I would have to give the office staff 1-2 stars. They are not particularly nice, sometimes downright rude. I have had great difficulty getting through via phone to schedule appointments, and have rarely been able to get in with a specific doctor on a date I need - even weeks in advance (for well visits... they do get you in for sick visits on same day or next day). One day I spent 20 minutes on hold, got disconnected, and then spent another 20 minutes on hold. There have been billing/copay issues, and I was literally just told that on a well visit "if you ask about anything other than height or weight, you will get billed extra." What?! It is extremely frustrating dealing with the office staff both on the phone and in person, which is so unfortunate because the experience with the doctors has been excellent. Time to implement some customer service training and quality improvement metrics.
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