I don't get why people complain. Renting a car from Alamo is very simple if you just plan a little bit. I reserved a car at a phenomenal rate about 2 months before my trip. I then signed up online for their free Insiders program so I could save a bit of money. I then created a reminder on my phone to tell me to use their check-in feature 24 hours before pickup. That whole process took 90 seconds. When it was time for my trip I checked in online, entered my credit card and driver's license info and that was it - another 90 seconds. I printed out the confirmation and when I got to the airport rental car garage, I just picked out any car I wanted in the category I reserved. No personal interaction or counters required. In my case I got a brand new Fiat 500. I got in, turned the key and left. That was it! Stop complaining about lines when all you have to do is take advantage of the many tools rental car companies provide these days. I was in and out in 5 minutes. The only reason I didn't give them 5 stars was because upon drop off, I was told they couldn't find my rental agreement because my car was checked in two days before I even got there. Not sure how that happened and the inconvenience of having to go in to the terminal and explain that I didn't in fact turn the car in two days early because I was a 1000 miles away prompts me to knock a star off. Other than that it was smooth sailing and I will use Alamo again.