so we went for restaurant week yesterday. someone in our group found a roach in their water glass. it likely came from the refill pitcher. photo is attached.
mistakes happen. roaches happen. seriously, we were pretty forgiving and nice about it. what irks me is that they didn't go out of their way to make it right. no manager came to apologize, they didn't give us any comp or discount, just a "that has never happened before" and an apology from the waiter.
we even had to specifically request that they replace all the water glasses at the table since they were all refilled from the same pitcher. that was somehow not intuitive to the staff there. as for the other customers who drank from that pitcher? well....
i could go on about the poorly seared steak and the mediocre food, but the roach issue sort of trumps them all.
food aside, this is supposed to be a classy joint, and i think i would've had a better service response at a fast food chain.