I love smash burger and had meals at many locations and the food is always great. Saturday night was the first time I was ordering take out. The girl up front took my order then I sat down at a table to wait. This was at 8:30 at night so it wasn't busy at all. I waited and waited. Finally 30 minutes later I went up and asked how much longer our order would be. The girl seemed surprised when she saw me. Asked my name. Oh there was my order in the huge bag that had been sitting there for more than 10 minutes. I got the food home and it wasn't hot at all. Cold soggy fries. Very disappointed. That was $58 worth of soggy burgers and fries.