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  • Poor service and communication skills. Waited over a damn hour for a cake, which should have really took 40 minutes tops. Needed to wait 30 minutes for it to be done and then 3-5 minutes for it to be written on. Waited over an hour. Not to mention a lady came in about 40 minutes after us, grabbed a cake from the freezer and even ordered food. She had then customize the cake and had it written on as well. She left before us. We should have gotten a free meal or something for that BS. Never coming back to this DQ location EVER again. The owner needs to talk to his employees about customer service. This particular time wasn't even busy too. This DQ also smells and looks so run down. Their rug in front of their counter covers up cracking floor and their walls are so disgusting. Please clean this place up. You would have gotten no stars, if that was at all possible. Hope this helps for anyone that thinks about stepping into this establishment! I probably should have wrote this out better, but that's how mad I was about this particular DQ.
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