| rev:text
| - Earnhardt Ford Service is a disgrace to the Ford name and an insult to the very concept of "service." Don't be fooled by their slogan. Their vehicle report cards are full of BULL.
For the past 5 years I've taken my 2012 Focus to Earnhardt's for their QuickLane to service my vehicle and alert me to maintenance concerts. This time I dropped my car off to get a headlamp replaced and do a routine servicing. They handed me a vehicle report card when I picked up my car telling that they tested my headlamps and confirmed they were operational, but the light was still dead.
They tried to reschedule me to bring it in weeks later and it took insisting on talking with a manager to get them to look at my car that same week. Then when they went to look at my car, it allegedly had an urgent $400 repair that was needed... okay. And the headlamp was going to cost about $400 as well.
This time I decided I'd better check their work before I left, so I opened the hood. It did appear they had done the work they claimed this time, however my washer fluid cap was missing! One of their guys came over and told me that they're cheap and crack from the heat, so it probably fell off somewhere and I can go buy one from the parts desk if I want. Eventually they found my cap that the technician had neglected to reinstall.
I expressed my frustration and lack of trust with Earnhardt's service and showed him the vehicle report where they lied about the tests that they perform. His response was dismissive; "oh, well you know that's just a computer print out..." The only person who actually apologized to me for their mistakes and lying was the new guy who moves cars around the lot. Anyone who wore a blue shirt didn't seem to care one iota about destroying a customer's trust or doing anything to rebuild it. It didn't matter how many times I tried to explain the situation to different people there, they had no interest in addressing the fact that they're lying to their customers about the services they perform.
Beginning to end, it took A WEEK to get my car back and cost me an arm and a leg. Since they had to keep my car over a weekend, they were kind enough to give me a Fiesta as a loaner. That's the closest thing to customer service they could muster.
If you want a shop that's not going to do the work you request, that's going to return your vehicle with missing parts, that's going to suggest that you just buy the parts they lost, and that's going to lie to you on paper about the tests and work they've done, then Earnhardt Ford's Service department is the shop for you.
Seriously that's the kind of incompetent, tone-deaf, rip-off "service" you can expect from Earnhardt Ford. They don't care about honesty, integrity, or satisfaction. I'll never trust them or any other Earnhardt business again.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)