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  • I was really unhappy with my recent experience at Pickle Barrel. It was my first time at the Newmarket location and I was left very disappointed. We came on a busy day for lunch and we were seated at a table with almost no space between us and the next table. This made it impossible to have a private conversation and made us very uncomfortable. Apparently there were no other tables available. The table was also right beside a busy walkway which was not preferable. So right away the seating was not a great start. Our waitress - let's call her Judy - was trying her best to be friendly and patient despite the busy lunch hour but it was clear her patience was wearing thin and she was rushed. We ordered our meals and when they finally arrived, they did not come how we had asked. My friend had requested no tomatoes on her sandwich and I received the wrong dressing. The service was taking longer than expected so we decided to eat what we were given and get on with our day. My friend had her 6 month old baby with her at our table who had woken up and was becoming very vocal so we requested the bill and got ready to leave. We were ready to pay with credit card when Judy informed us the system was down and they could only take payments in cash. We had no cash and a fussy baby. What were we to do? Judy came and went a few times trying to figure out what to do. She was told to take all our information - including credit card information - and we would have to come back once everything was up and running again. Really, Judy? It was hard to believe that this was the solution they had come up with for the "pickle" that they were in. We refused and were becoming increasingly frustrated with their insistence on this resolution to the problem. Just as we were about to speak to the manager (who still had not come by our table to address this), the system began working again and we were able to pay our bill. That is the last time I will see the inside of that restaurant as they have lost my business. Not only was this situation handled poorly, the food was nothing to speak of. We left this very long and extremely unsatisfying lunch with a bad taste in our mouth. I will not be returning to this location again.
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