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| - It's a made-to-order burger place, so I won't go overboard in detail. To me, Five Guys makes a good burger, as long as it's quickly eaten and it's not greasy off the grill. Overall, my orders and food have been consistent. And in my experience with this particular Five Guys, if it's not, then talk to the manager. A while back, I did, and he made it right. I'd rather help than hinder. How else can you improve if need be? But that's what I'd like to comment on: customer service.
Every time I go into this location, the service is friendly. That counts, IMO. And as I stated previously, the manager is helpful and wants quality to go into your bag and out the door.
If I'm in the mood for a made-to-order ham/cheeseburger, I think of Five Guys first. Plus this location is convenient and local. I haven't tried to order "online" via the Five Guys app, but that's on my to-do list!
Also, it should be noted that Five Guys does a "bunless" burger, either in a bowl or wrapped in lettuce, which the wife likes/needs. It's not a special request either; it's on the menu (and on the app menu too). Whataburger (Peoria/Sun City) doesn't do "bunless," or at least they don't wrap in lettuce. In fact, they didn't even offer an alternative while in the drive-thru. Lame.
If there is one improvement I could make for all Five Guys is that the burgers should be wrapped in paper. There is something goofy with aluminum foil. It seals in too much moisture and doesn't allow the burger to breathe. So unwrap and eat it quickly, or it could get soggy on the ride home. Also, it needs a "light touch" during the wrapping process. Otherwise, the bun gets a little smooshed. Ditch the aluminum foil Five Guys Corporate!
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