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| - My boyfriend and I stopped in here early one Friday evening (around 6pm) and managed to get a table with our promise of leaving in under 1.5 hours, before the next reservation came. We had been to Playa Cabana, down the street, earlier in the week for lunch and wanted to try this place as well.
While the experience at Playa Cabana was quite decent (sunny patio atmosphere combined with above average food) Hacienda was a hot mess. The atmosphere was the only positive point (especially decor) although I can't comment on what it might be like later in the evening when trendy couples take the places of family groups.
In any case, we spent about $110 on food (no drinks, incl. 20% tip) and left pretty disappointed. The pico was uncharacteristically bitter; the guacamole much worse than Playa's; the fish tacos, worse; the jerk lobster, lacking flavor. Overall, disappointment after having had a good time at Playa Cabana earlier in the week.
Another thing that threw me off was the service. There seemed to be about a million wait staff buzzing around (at least one per patron) but the service was tremendously slow and disorganized. To be honest, there were so many people to "take over for xxx because she's busy" that I don't know who was actually serving us. Again, this would have been no problem had there not been so many servers wandering around, chatting amongst themselves, making no attempt to look busy.
I would not return here, however, if you're in the mood for Mexican, I'd encourage you to try Hacienda's sister, Playa Cabana just down the street.
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