Very poor customer service after delivery. Couch had a single defect on one of the 2 couches. They were attempting to fix it but the replacement piece was worse than the original problem. Their final response from Mike was to live with what I had or take the worse piece. I suggested the return of both and his response was "that was not an option" I had called them while they were being delivered to discuss or refuse the delivery but was assured problem would be fixed. We spent #7K on these couches. Please go elsewhere or refuse the shipment when they arrive in poor quality. Also, do not buy the extended protection, cannot plan on them to stand behind the product.