| rev:text
| - Ditto to most of what everyone else is saying, too busy, poor parking, rude staff. I was so excited when this opened since it's the closest Starbucks to my house with a drive-thru. I have an infant son so it's so much easier than going inside usually but not in this case. The line is always too long and everyone piles up and blocks everyone in.
My most recent experience here will be my last. It was Saturday 4/19, around noon. I pulled in and intended to enter the drive thru on the north side of the lot, where there are no cars parked but everyone else decided to join the line through the parking lot which defeated the purpose of trying to not block anyone in. I then decided to just park and go inside. My order was a venti coffee with 2 pumps sugar free cinnamon dolce syrup and a iced venti half caff skinny caramel latte. It wasn't until later in the day, while shopping at the mall, my sister and I noticed that, per what was written on our cups, we did NOT have the right orders. They forgot the skinny part of my latte and gave my sister regular cinnamon not sugar free. Being on a strict diet for health reason, sugar and fat found in 2% milk are big no-no's.
I decided to call the store to discuss this with them. Normally I wouldn't care but, as mentioned above, with my health issues it's important for the people who make these drinks to know how important it is to NOT screw them up. Simply repeating the order could help. I asked for a manager and got Melissa. I asked Melissa what the coding on the cups meant rather than just assuming they were wrong, I wanted to make sure. She immediately became frustrated with me and said there are only two people working. That's not my problem! You guys screwed up my drink and you need to tell me what you plan to do to fix the problem! She then said to go ahead and come back and they will make me a new one. I'm sorry but I'm not going to pack up my infant son back in to the car just to drive all the way back there. In the past, if my order is messed up, and it happens from time to time, other Starbucks would offer to make me a new one WHENEVER I wanted to come back. Melissa was not offering this and didn't even give me a chance to finish my discussion with her. She simply said well I'm trying to make it right and then hung up on me!
I worked as a bartender/waitress for 10 years and in sales/service for another 8 years and I'm sorry but this is not how you treat people! Corporate needs to fix this store ASAP! I'm sure they will continue to get business as it's the only Starbucks in a 5 mile radius but that doesn't make it OK. They should be ashamed of themselves......
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)