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  • I would much rather write a positive review than a negative one, but my experience here was beyond unacceptable, so I felt I had the responsibility to report. I recently rented a lawn mower from this store. The employe I dealt with told me the $75 deposit would be refunded with cash upon return. I returned to find a different employe who informed me that the policy was actually refunding my card at days end. I explained that I was told differently, he offered neither apology nor explanation, just told me to check back tomorrow. No refund the next day. No refund the day after. In the meantime, I had a returned check at my bank due to funds not being there (thanks HD) and incurred a $35 fee. So I returned, was given the run around and demanded a manager. This guy was worse than his employees! Told me "if you can't afford the deposit, maybe you should rent elsewhere!" He then promised to refund my card that day and I left. Well well well, imagine my surprise when checking my account the next morning, I discovered not a credit, but another $75 charge! And with this, another $35 back fee! Needless to say, I angrily returned to speak with the HD manager, and he rudely informed me it was out of his hands and I had to call corporate headquarters. Thanks to the fraud department at my bank, I finally got my money back, but it took 4 weeks, and $70 in bank fees. The initial cost of rental was great, but due to misinformed employees and a careless manager, the experience cost me $70 extra, countless hours of my life, and a world of frustration. I have nothing positive to say about this place, and highly encourage anyone renting equipment to go anywhere else for higher quality products and customer service that would surely dwarf that of Home Depot
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