I wonder if they are under new management. I have eaten here several times over the last couple of years and the experience had been good. Recently, we made a reservation for a bday dinner for a party of 6 on a weeknight. When 2 of us arrived on time, they still needed to clean our table. Within 5 min, our party had arrived except for one person (a new mother who had a newborn at home and was running a little late- but on her way). They refused to seat us. They were unapologetic. The manager kept saying it was his owners policy and he couldn't put his job on the line. I understand rules, but come on. 5/6 people were there and one person was on her way.
1. You should state your policy over the phone when taking the reservation for a party of 6.
2. What is the point of being a manager if you cant make a common sense decision that having one last person walk in 5-10 min after you seat everyone is better than losing a party of 6 on a weeknight?
Aside from their unwillingness to accommodate, their attitude was unfriendly.
Needless to say, I was disappointed in the manager and his hostess. I met the owner a couple of times when they first opened and the only explanation i can think of is that this restaurant must be under a new owner.