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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-04-06 00:00:00 (xsd:dateTime)
itemReviewed	Wyndham Grand Desert
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	Front desk staff needs serious work. This hotel/ time share did not meet my expectations at all with customer service. My husband and I walked into an empty lobby where 2 front desk agents were having personal conversations and did not acknowledge us at all. Even when I walked right up between the two of them waiting for either one to say they could help me. NOPE, nothing. they broke from conversation and just stared at me with blank faces. So i walked to the lady on the right and when i was in front of her she mumbled "O, im helping another guest" and pointed in the distance. Ok so I looked at the other lady who was sill staring in to space for a few more seconds before snapping out and said "o, i can take you". O geez thanks. After letting us know that there were no rooms available she said they would call me as soon as a room opens up, and then directed us to the bell desk across the lobby. Ok. no problem. There is no one at the bell desk, but there are 10-13 sales reps standing at the large counter next to the bell desk. after 3 min of making eye contact with 3 reps and none offered to help or call a bell man for assistance i walked behind the bell desk in the back office and asked for help. A nice young lady called for a bellman. So its 4:30pm and still no call from the front desk, so we go back to the front desk to see if a room is ready. It is. So while we are in the lobby we had out luggage tix to the bellman and tell him the room we are in. After bringing us someone else's luggage my husband goes with the bellman to find the right bags. Really?! this was our honeymoon. If it was only the lost bags for over an hour i guess i would not be as upset. BUT the check in process sets the tone. Rude front desk agents, unhelpful staff (sales reps) who by the way ware Wyndham name tags therefor represent the property and should help a guests when they see then in need. The only reason i gave them 2 stars is because the staff the next day were much friendlier.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Frances

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