We bought a Groupon for this shooting range as we have been thinking about buying a gun for a while now. We were stoked to go and try shooting a gun to see how it went. My boyfriend and I were both totally new to shooting/shoting range. We walk up to the desk and the man at the desk asked if we had the Groupon because he saw me looking on my phone. I said yes. He all but short of rolled his eyes. I tried to be very friendly and said this is our first time here, neither of us has ever shot a gun. Worst attitude from this guy than I would ever expect from an employee. The guy didn't even ask for my Groupon or say you get A, B and C and then you pay for D. He says what gun do you want and points to this huge case of guns. Mind you we told him we have zero experience with guns. As which gun he would advise for a new shooter. He gets a gun out, pulls on the various aspects-as I said I have never shot a gun so I do not know the names of all of the different pieces. He gives us a box of ammo and the glasses and ear plus and says here you go. My boyfriend and I both looked at each other like what are we supposed to do now? He tells us the rangemaster will be in to answer questions. So we walk in-totally not knowing what we're supposed to be doing-and there is no rangemaster or any employee inside the range to ask for help. Wouldn't you think that you would try and help someone who tells you when they walk in the door that they have never handled a gun before? I certainly wouldn't want someone handling a weapon if they didn't know what they were doing but hey that's just me.
So at this point I didn't even want to be there. I honestly wanted to just leave but my boyfriend really wanted to give it a try. So I went to the front counter and was completely ignored by all 3 employees. Finally I was asked what I needed. The rangemaster came in and showed us how to load the gun briefly but didn't show us anything else about this establishment. I was so mad that I couldn't even focus on shooting or any other aspect of being there. We saw the rangemaster a few more times but no one asked us if we needed any help or had any questions. We were there about 20 minutes and then decided we were done.
When we left we were not asked how it went or if we liked the experience, we weren't thanked for our business or asked to come back again. The staff literally acted like they were not happy about the Groupon promotion and madeus feel like idiots because we didn't know what we were doing. We both left NEVER wanting to come back and not thinking we want to shoot a gun ever again. Thank you Caswell's rude staff for ruining that for us. Not to mention we were potential members-you could have sold us a membership, guns...all sorts of gear had you been friendly and offered to assist us.
This was really one of the worst customer experiences of my life and I am still in shock at the behavior of the staff. This place was highly recommended to us but we will not ever be back and I will be sure to tell everyone how terrible this place is and to go elsewhere.