This was the third time I had visited this location with friends, and every time it has been just "ok". I go because it is usually a gathering and others in the group will pick it because it is central to everyone. This particular time, we went for a late lunch on this past Monday, and my friend pulled out what seemed to be a man's body hair from his pulled pork sandwich near the end of finishing it. Most of us were already finished our meal and it totally turned our stomachs; of course these mistakes happen, we are all human, nevertheless - no one wants to experience it! The waitress came over and was shown the hair and rather crudely asks "Well what do you want me to do with it?", no apologies. My friend says he doesn't want anything else instead, and instead offering to get a manager or making the situation less awkward she runs away with the plate and we sit for a long period of time. The floor manager then came over 15 minutes later and apologized and took care of the situation, but it was just all handled very oddly and I don't think I'll be going back after this experience.