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  • I have never flown US Airways since they became US Airways. I did however, fly America West and was happy with them nearly every time I flew with them. I HAVE to write this review, as I had an awful experience with them yesterday. I was scheduled at 7:23am out of Phoenix and arriving back here in SF at 9:30 am in enough time for work at 11am. I arrive, and proceed to the E check-in. The computer starts having "issues" and so I try to get the attendants attention and I failed. Knowing I didn't have a lot of time before we depart, I decided to to to the counter check-in. I waited 5 minutes before getting to the counter only to be told that I was no longer on this flight b/c it was less than 30 minutes before departure! WHAT??? I have a carry on ANNNNND that computer right there (pointing at it) has something wrong with it and that is why I came through your line. It was 25 minutes to departure and she refused to check me in!! Again, I ONLY had a carry on. It didn't matter to her that I had to be at work at 11am. Arriving in SF later than 9:30 am was NOT AN OPTION for me. She hastily said, "you can try and get through security and see if maybe they'll let you on the flight. That is all I will do for you!" I finally get through security and get to the gate at EXACTLY 7:22am, one minute to spare, begging the customer services reps to let me on the flight or I was going to lose my job. They of course told me NO. The flight was delayed 2 hours and I was late anyway!!! Ahhhhh... Thankfully, the flight attendant had a lot of personality and was very accommodating to me, even if I was 1.5 hours late for work. I wish I had the name of that lady in the Phoenix airport downstairs at the check in desk. I mean, when I pointed to the computer that was giving me problems, there was a tech guy working on it and she saw him. Even seeing him, she still wouldn't accommodate me in any way and was rude about it. Poor customer service! I WON'T be flying this airline again, I can tell you that. I was not only blown away by their complete lack of care for me and the "issues" I was having with their E-check-in computer, but also the lack of "social" skills one needs when working in customer service. Eye contact!!
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