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  • ATTENTION PHOENICIANS: DO NOT SEND YOUR DRY CLEANING TO Lapels Dry Cleaning of Phoenix, Lapels Dry Cleaning of Scottsdale!!! Decided To try it out, this was our first time. We received a flier in the mail. Took all of our dry cleaning (a months worth) to be cleaned before our trip, noticed while in NYC my last name was written on ALL of my bf's dress shirts(90% of our stuff). Including the new ones used for our pictures (never washed & first time dry cleaned). I am directed to call the owner/manager Shane, he proceeds to tell me it wasn't them, refuses to try to make the situation any better, instead proceeds to tell me his two dry cleaners he's known for years & that's not their practice! I ask if he's calling me a liar, he says no but it wasn't us??? terrible customer service, no answers to what could possibly have happened, repeats himself claiming "it couldn't have been us", in denial, nothing fixed, no responsibility taken, no money back, recleaning, NOTHING even offered! Steer clear! Please share & let everyone know before you make the same mistake I did!
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