This uhaul place was clean and for the most part organized. When you walk in the entrance, they have ALL their merchandise and boxes and moving supplies all organized and layed out and stuff however, the counter/register areas are all BEHIND all the supplies and the supplies block the counter area. So you don't necessarily see the counter/employees when you walk in the door, you have to walk past the boxes/supplies.
Processing my paperwork/payment was fairly quick and easy. When I went outside to get my truck, the gas tank was EMPTY. I wasn't pissed but I was very annoyed that it didn't match the paperwork and they left it empty. So I had to wait 10 min or so for them to go fill it up. When the guy gets back and I look at it, it's only 1/4 full. I was like what the freakin hell??? I go back inside to let her know so she can match up the paperwork again and I question this and ask why it's not filled up? She said 1/4 of a tank is the minimum they have to fill it. I said what If I have to do some real moving and stuff around town??? Am I supposed to keep filling it to only a 1/4 of a tank since I know you don't reimburse/give credit back to the customer if it's OVER the amount given to us?? She apologized and just simply said that 1/4 is all they have to fill it to.
Luckily I was only picking up something at walmart that was too big for my car and that's all I needed the uhaul for, so I didn't use much gas or mileage but it's still ridiculous.
#2, I had originally planned to pick up the uhaul pickup truck closest to the walmart that had my item and then drop it off at the location closest to my house (only making a 1 way trip) and they tell me I have to drop it back off at the location I picked it up at. JUST FYI!!!!!! It CLEARLY says on their main page on their website and I quote...
"Because U-Haul has over 15,000 locations across the U.S. and Canada, you'll be able to pick up equipment close to your origin and drop it off close to your destination."
It does not show an asterick or a note or stipulations or says only in town moves or ANYTHING restricting of any type. and I WILL be fighting this. and I want 1/2 my mileage at 59 cents per mile reimbursed to me.